Oversee the end-to-end payroll process and proactively analyse payroll, overtime, headcount, productivity, and labour cost trends to identify opportunities for operational efficiency, cost optimisation, and workforce productivity improvements, providing insightful recommendations to the hotel leadership team.
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Own shift performance across reception and Executive Lounge operations, including service standards, staffing deployment, guest satisfaction and completion of handovers.
Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Oversee daily recreation operations: Manage all aspects of day-to-day recreation services, including guest experience, food and beverage offerings, marketing, merchandising, reservations, systems, budgeting, and reporting
Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
Oversee daily recreation operations: Manage all aspects of day-to-day recreation services, including guest experience, food and beverage offerings, marketing, merchandising, reservations, systems, budgeting, and reporting
Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards