Operations Management - Oversee the operations and maintenance of enterprise IT platforms (e.g. ServiceNow or equivalent helpdesk tools, M365/Intune, security services, Azure Virtual Desktop), ensuring high availability and reliability. Proactively monitor system performance, ensure smooth day-to-day operations, and drive timely troubleshooting and resolution of incidents to minimise service disruption to Temasek Polytechnic users.
Technology Management - Drive the adoption, optimisation and governance of enterprise technology platforms, including M365, Government Commercial Cloud (GCC), Azure, AWS and Google Workspace. Strengthen platform reliability through automation of provisioning, testing and deployment, reducing dependency on manual processes. Enhance observability and monitoring capabilities and leverage AI and automation to continuously improve infrastructure services and user experience.
Application Management - Collaborate with application, infrastructure and security teams to enable efficient application delivery. Provide reusable tools, automated workflows and standardised pipelines to support development teams, while ensuring compliance with security and reliability standards.
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Lead digital transformation initiatives for physical security operations.
Manage the integration of physical security systems with enterprise platforms such as Incident Tracking System, Security Information Event Management (SIEM) systems.
Develop digital dashboards, reports, and analytics to improve security operations and decision-making.
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A degree in business, accounting, finance, or a related field
Exceptional communication. This is the heart of the job. You will take something complicated, a system, a process, a problem the client has not fully articulated, and explain it back so clearly that everyone in the room understands it the same way. In meetings and in writing, to people who are not technical
The discipline to write it down. A good part of this job is turning a messy hour-long conversation into a page someone else can act on
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Involved in Factory Acceptance Test (FAT), Site Acceptance Test (SAT), site installation, testing, and commissioning of automation and monitoring systems
Design, program, and commission PLC-based control systems and automation solutions
Develop and test control logic and algorithms for reliable and efficient industrial automation processes
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Lead, coach and develop the IT Operations team, including hiring, performance management, capability planning, succession planning and knowledge transfer.
Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing and workplace technology, including outsourced Level 1 support. Ensure incidents, requests and escalations meet agreed service levels, while governing vendor performance through clear metrics, regular reviews and improvement plans.
Lead major incident and problem management, ensuring timely diagnosis, root-cause analysis, corrective actions and prevention of recurring issues.
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Lead, coach and develop the IT Operations team, including hiring, performance management, capability planning, succession planning and knowledge transfer.
Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing and workplace technology, including outsourced Level 1 support. Ensure incidents, requests and escalations meet agreed service levels, while governing vendor performance through clear metrics, regular reviews and improvement plans.
Lead major incident and problem management, ensuring timely diagnosis, root-cause analysis, corrective actions and prevention of recurring issues.
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Partner closely with local Commercial, Vendor Health, and Operations teams across all Pandora brands to capture operational pain points and feature requirements.
Synthesize feedback, feature requests, and market-specific nuances into clear, actionable briefs for Central Product & Tech teams at Delivery Hero.
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Own the outcome. Move our core operational metrics — cost, first-resolution rate, defect rate, operational loss — at scale.
Co-shape the roadmap with the Product Manager and Engineering Lead. You're the operations voice in every strategy conversation, and the technical/product voice back into operations.
Design the AI transition. Ship AI-assisted workflows in production. Define and build the evaluation and observability foundations. Prove the design patterns that scale.
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Role Overview:We are seeking a detail-oriented Engineer to design, code, and commission thecontrol systems for our marine electrical equipment. You will be responsiblefor integrating PLC/inverter drive logic with real-world mechanical equipmentto ensure safe and efficient marine operations.
· Logic Programming: Develop andmaintain PLC and HMI software for marine winches, cranes, and propulsionsystems.
· Drive Integration: Configureand fine-tune variable frequency drives (VFDs) and inverter systems to optimizeequipment performance.
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