Managing and growing a portfolio of existing International mid-market (“IMM”) corporate clients. Identifying opportunities to expand the portfolio and broadening client relationships by leveraging HSBC's extensive network.
Prospecting and developing new IMM corporate relationships with funding requirements through lending products and debt instruments.
Providing total customer solutions to the portfolio of clients.
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To be responsible for the overall performance of the assigned team including but not limited to achieving growth of the profitability of the team, growth of the loans/financing portfolio by ensuring new and incremental loans / financing of the required quality are approved, accepted and disbursed in a timely fashion, existing loan or financing facilities are well utilized to generate the requisite income, that there is the required growth in business deposits, as well as ensuring appropriate cross-selling of relevant universal banking products & services, to both existing and new customers.
To ensure the overall health and profitability of the business portfolio of the team based on asset quality, customer service experience and other performance measures.
To supervise and ensure the adequacy and effective usage of resources including human capital at the team.
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Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
Be the first-line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
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Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM 50m to grow product holdings and profitability
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities
Leads provided by HQ will be a source of acquiring NTB SME customers
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Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM 10m to grow product holdings and profitability;
Approximately 300-500 customers per Community Business Manager (CBM);
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities;
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Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM 50m to grow product holdings and profitability
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities
Leads provided by HQ will be a source of acquiring NTB SME customers
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Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM 10m to grow product holdings and profitability;
Approximately 300-500 customers per Community Business Manager (CBM);
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities;
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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