Manage and grow a portfolio of SME customers through proactive engagement, relationship deepening, effective servicing, and cross-selling of banking solutions to achieve revenue and deposit growth targets.
Understand customers' business needs and provide tailored banking solutions that balance commercial objectives with the Bank's risk appetite.
Manage specialised customer segments, including Non-Profit Organisations (NPOs), Foreign Incorporated Entities (FIEs), Non-Bank Financial Institutions (NBFIs), and other higher-risk customer categories.
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Own the end-to-end product management of wealth lending solutions, including Lombard lending, securities-backed financing, and bespoke structured credit offerings.
Define and execute product strategy, value proposition, and multi-year roadmap for the wealth lending portfolio
Lead the design and establishment of lending programmes to support business growth across wealth segments
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Lead a high-performing governance team, setting the strategic direction, priorities, and objectives for the team in alignment with business goals.
Provide governance relate advise in Management Committees, providing critical challenge, strategic guidance, and sound judgment on risk, and regulatory matters.
Partner with the Business in the design and implementation of governance frameworks in consultation with other key stakeholders in first and second lines.
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Providing a differentiated suite of financial analysis and advice to uncover investment needs and objectives of our sophisticated clients at different life stages
Partner with an experienced team of product specialists and Bancassurance Specialist to offer expert guidance on customised solutions to customers
Collaborate with administrative staff to provide clients with professional round-the-clock service for all their banking, borrowing and investment needs.
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Achieve service standards as set out for Treasures staff to enhance customer satisfaction and retention.
Ensure that all customer requests are dealt with in a timely and consistent manner while adhering to regulatory, compliance and internal security audit requirements.