Ensure timely commercialisation of OctoBiz MVP and deliver high availability, performance, and scalability of mobile, web, and API platforms across GCTB – OctoBiz, BizChannels and commercial banking digital platforms including OBCA and digital service via BCC/chatbots.
Lead incident and problem management, root cause analysis, and continuous improvement of customer experience (CX), and NPS
Collaborate with core product team and DCORO for ensuring regulatory compliance of all the digital platforms
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Ability to develop test scripts, test conditions, input test data, and expected results based on the application requirements
Develop, update, and maintain testing standards and procedures.
Strong attention to details - able to document and follow detailed instructions within test scripts as well as defects tracking documents (i.e., steps to recreate the problem)
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Coordinate and support end-to-end client onboarding activities, including account opening, documentation fulfilment, and the implementation of banking solutions.
Serve as a key point of contact for clients on day-to-day service matters and support the team in strengthening client relationships through effective service delivery.
Coordinate with relevant internal stakeholders and support teams to facilitate client requests and service requirements in a timely manner.
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The Complete Banker is a two-year structured programme that provides participants with a holistic overview of and experience within the banking industry.
Armed with this, you will be able to chart the path of your professional growth with the goal of attaining your maximum potential. The strategic nature of this programme rewards those with diverse and innovative perspectives.
The Head, Reconciliation Governance, Operations & Analytics is a strategic leadership role responsible for shaping and overseeing CIMB Group's enterprise-wide reconciliation governance, control framework, and reconciliation operating model to safeguard financial integrity, strengthen risk management, and support regulatory confidence.
The incumbent serves as the Group's accountable executive for the end-to-end reconciliation ecosystem, providing strategic direction and governance over reconciliation policies, operating standards, control effectiveness, management reporting, and issue resolution across the Bank. The role ensures timely identification, escalation, and remediation of reconciliation exceptions while driving a culture of ownership, accountability, and sustainable control excellence throughout the organisation.
As the leader of the Level 2 Operations & Analytics function, the role is responsible for driving analytical insights, balance substantiation, collection account governance, and independent challenge over unresolved reconciling items. Through data-driven analysis and proactive risk identification, the incumbent provides management with actionable insights to enhance financial control effectiveness, improve operational resilience, and reduce balance sheet risks.
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