Job Purpose
This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.

Primary Responsibilities
Banquet Operation

Assist and ensure that the setup of function room is in accordance to Banquet Event Order
Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives
Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event
Supervise the maintenance of service standards during banquet service operations
Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Manager informed of incidents during or after the function
Keep track of banquet service operating equipment to ensure par level for smooth operations
Handle requisition of items which require replacement
Attend all meetings and trainings as assigned by management
Ensure that all service and storage areas are kept safe, clean and locked

Team Management

Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Plan the manning allocation/work assignment per Banquet event
Assist Banquet Manager in staff’s development, counselling and resolving staff conflict
Input weekly entry of Banquet staff overtime and allowances
Establish and maintain effective employee working relationships

Other Responsibilities

Be aware of the procedure concerning hotel fire and life safety/emergency procedures
Assist Food & Beverage Outlets in their operations within peak times when needed
Maintain complete knowledge of all F&B services, outlets and hotel services/features
Perform other duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Profile
Knowledge and Experience

Secondary/High school education
Certificate in Food & Beverage will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Working knowledge of MS Excel, Word, & PowerPoint

Competencies

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Must be well-presented and professionally groomed at all times

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Maternity leave
Meal provided
Opportunities for promotion
Parental leave
Professional development

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Kindly list down 2–3 available dates for interview.

Work Location: In person

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Team Leader - Banquet