Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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• Drive a 3-ton lorry safely and comply with all traffic regulations• Perform inspections before and after each trip• Load, unload and secure cabinets, materials and other goods safely• Plan efficient delivery routes and ensure timely delivery• Maintain simple delivery and vehicle records• Communicate clearly with team members and clients• Assist with carrying and moving goods at the delivery site• Multi-skilled employees may also be assigned electrical, plumbing and cabinet-installation work based on their agreed job scope
Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
...
• Drive a 3-ton lorry safely and comply with all traffic regulations• Perform inspections before and after each trip• Load, unload and secure cabinets, materials and other goods safely• Plan efficient delivery routes and ensure timely delivery• Maintain simple delivery and vehicle records• Communicate clearly with team members and clients• Assist with carrying and moving goods at the delivery site• Multi-skilled employees may also be assigned electrical, plumbing and cabinet-installation work based on their agreed job scope
• Drive a 3-ton lorry safely and comply with all traffic regulations• Perform inspections before and after each trip• Load, unload and secure cabinets, materials and other goods safely• Plan efficient delivery routes and ensure timely delivery• Maintain simple delivery and vehicle records• Communicate clearly with team members and clients• Assist with carrying and moving goods at the delivery site• Multi-skilled employees may also be assigned electrical, plumbing and cabinet-installation work based on their agreed job scope
• Drive a 3-ton lorry safely and comply with all traffic regulations• Perform inspections before and after each trip• Load, unload and secure cabinets, materials and other goods safely• Plan efficient delivery routes and ensure timely delivery• Maintain simple delivery and vehicle records• Communicate clearly with team members and clients• Assist with carrying and moving goods at the delivery site• Multi-skilled employees may also be assigned electrical, plumbing and cabinet-installation work based on their agreed job scope
• Drive a 3-ton lorry safely and comply with all traffic regulations• Perform inspections before and after each trip• Load, unload and secure cabinets, materials and other goods safely• Plan efficient delivery routes and ensure timely delivery• Maintain simple delivery and vehicle records• Communicate clearly with team members and clients• Assist with carrying and moving goods at the delivery site• Multi-skilled employees may also be assigned electrical, plumbing and cabinet-installation work based on their agreed job scope