Support scheduled Quarterly Preventive Maintenance and Annual Turnaround Preventive Maintenance activities.
Perform system health checks on ENMCS / SCADA servers, operator workstations, engineering workstation, HMI clients, annunciator clients, PLC panels, network equipment, gateways, and related field interface equipment.
Review SCADA / HMI alarms, event logs, trends, communication status, and abnormal system indications.
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Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)
Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)
Support the configuration, monitoring, and maintenance of network infrastructure components, including switches, routers, firewalls, and connectivity services.
Assist in maintaining network connectivity across data centres, cloud environments, and branch offices.
Perform basic network troubleshooting and support incident resolution in line with defined procedures and SLAs.
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Basic understanding of network fundamentals
including TCP/IP
routing
switching
VLAN
DNS
and DHCP. Exposure to network devices such as switches
routers
and firewalls.