SERVICE ENGINEER – MEDICAL & LABORATORY EQUIPMENT

Company: Anugerah Saintifik Sdn. Bhd. (ASSB)
Location: Puchong, Selangor
Employment: Full-Time | On-Site
Department: Technical
Reporting To: Technical Manager

Pay: To be disclosed during interview

ABOUT THE ROLE

ASSB is an established Malaysian medical and laboratory equipment company supporting hospitals, laboratories, universities and healthcare organisations nationwide.

We are looking for an experienced Service Engineer to join our Technical Team, based at our Puchong office. This role takes ownership of complex installations, commissioning, troubleshooting and technical leadership on medical and laboratory equipment projects, while mentoring junior technicians.

ABOUT YOU

Qualification: Diploma / Degree in a relevant engineering discipline
Experience: Minimum 5 years in servicing medical devices or laboratory equipment
Focus: Advanced troubleshooting, complex repairs, and technical ownership of assigned accounts
Installation: Lead installations and commissioning independently
Maintenance: Perform advanced preventive maintenance, calibration and repairs
Customer Support: Serve as primary technical point of contact for key accounts
Documentation: Prepare technical reports, service documentation and escalation records
Projects: Lead equipment rollout and implementation projects
Mentoring: Guide and train junior Technicians in the field

KEY RESPONSIBILITIES

Lead installation, commissioning and validation of medical and laboratory equipment.
Perform advanced-level troubleshooting, diagnostics and repairs beyond first-line service.
Manage preventive maintenance schedules and ensure compliance with manufacturer standards.
Handle escalated technical issues from Technicians and resolve independently.
Liaise directly with hospital/lab stakeholders on technical matters and service expectations.
Conduct equipment demonstrations, user training and product familiarisation sessions.
Support tender and project technical requirements, including site assessments and specifications.
Mentor, coach and provide on-the-job technical guidance to junior Technicians.
Prepare detailed service reports, root-cause analyses and technical documentation.
Coordinate with principals (e.g. manufacturers) on technical bulletins, recalls and firmware/software updates.

COMMON RESPONSIBILITIES

Service Engineers will:

Travel to hospitals, laboratories and healthcare facilities nationwide as assigned.
Follow ASSB SOPs, manufacturer procedures and safety requirements.
Maintain professional customer relationships at senior/technical stakeholder level.
Participate in manufacturer-certified and internal technical training, including advanced/specialist certifications.
Support product demonstrations and customer training.
Maintain accurate and audit-ready service documentation.
Participate in technical meetings, project reviews and knowledge-sharing.
Continuously develop technical knowledge and stay current with new equipment/technology.
Maintain professional conduct when representing ASSB.

REQUIREMENTS

Preferred disciplines:

Electrical / Electronics
Mechanical
Mechatronics
Instrumentation
Biomedical Technology
Medical Electronics
Engineering Technology
Related technical disciplines

Requirements:

Diploma / Degree in a relevant engineering field.
Minimum 5 years' hands-on experience servicing medical devices or laboratory equipment.
Proven experience with complex installations, calibration and independent troubleshooting.
Prior experience with a medical device distributor, laboratory equipment supplier or manufacturer strongly preferred.
Strong customer-facing and communication skills, with experience managing key accounts.
Experience mentoring or supervising junior technical staff is an advantage.
Willing to travel extensively to sites nationwide.
Valid Malaysian driving licence and own transportation (car preferred due to equipment/tool transport needs).

WHAT YOU WILL BRING & LEAD ON

Medical diagnostic equipment
Laboratory instruments
Blood gas analysers
Point-of-care testing systems
Complex equipment installation & commissioning
Advanced preventive maintenance & calibration
Electrical & mechanical fault diagnosis
Technical account management
Manufacturer service procedures & compliance standards
Healthcare equipment quality and regulatory standards

CAREER DEVELOPMENT

Service Engineer → Senior Service Engineer → Technical Specialist / Technical Manager

Career progression is based on technical competency, performance, leadership, customer service and business requirements.

WHAT ASSB OFFERS

Medical benefits
EPF & SOCSO
Annual leave
Travel allowance
Overtime allowance where applicable
Company uniform / tools provided
Manufacturer technical training (including advanced/specialist certification)
Career development opportunities
Exposure to nationwide healthcare projects

WHY JOIN ASSB?

You will work with medical and laboratory technology that directly supports healthcare professionals and patient care across Malaysia.

Build the technology that saves lives.

APPLY NOW

Send your updated CV / resume to: a.hakimi@anugerahsaintifik.com

Anugerah Saintifik Sdn. Bhd.
Quality Products, Excellent Services

Benefits:

Health insurance
Opportunities for promotion

Application Question(s):

How many years of experience do you have servicing medical devices or laboratory equipment as an Engineer?
Have you previously worked for a medical device distributor, laboratory equipment supplier, or medical equipment manufacturer? Please specify the company and equipment types.
Do you have experience leading installations/commissioning independently, without engineer/supervisor guidance?
Do you have experience mentoring or training junior technicians?
Do you have a valid Malaysian driving licence and your own transportation? Please specify: motorcycle or car.

Education: Diploma/Degree (Required)
Experience: Service Engineer: 5 years (Required)
Location: Puchong (Required)
Work Location: In person, with travel to assigned sites nationwide

Pay: RM3,800.00 - RM5,500.00 per month

Benefits:

Health insurance
Opportunities for promotion

Application Question(s):

Do you have a valid Malaysian driver's licence and your own transportation ?
How many years of experience do you have servicing medical devices or laboratory equipment?
Have you previously worked for a medical device distributor, laboratory equipment supplier, or medical equipment manufacturer?
How many years of medical device experience do you have as a technician ?

Education:

Diploma/Advanced Diploma (Preferred)

Experience:

Mechanical engineering: 1 year (Preferred)

Location:

Puchong (Preferred)

Work Location: In person

Biomedical Engineer Jobs in Selangor - October 2026 - Urgent Hiring

Manage Alert

SERVICE ENGINEER – MEDICAL - LABORATORY EQUIPMENT