Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.
Proactively monitor bot performance, identify knowledge gaps, and recommend data-driven improvements to enhance seller experience and operational efficiency.
Support UAT and quality assurance for new bot features, content releases, and AI enhancements, ensuring solutions meet business expectations and are production-ready....
Drive high-impact strategic projects, taking full ownership of project resources, timelines, and deliverables to ensure successful execution aligned with broader business goals
Lead end-to-end Project Management Office (PMO) activities for the rollout of strategic initiatives, ensuring governance, tracking, and performance visibility
Identify and automate processes using tools such as Google AppScript, Python, workflow automation tools, and/or AI platforms to improve operational efficiency and scalability...
Takes Accountability for Delivering Results Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
Demonstrates Operational Excellence Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
Expands knowledge Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage....
To participate actively in developing proposal strategy, authoring proposals, company research and proposal production
To assists in developing strategic/ tactical proposals and campaigns with the Business Development team and client service professionals to win new businesses
To conduct research and writes standard or customized proposals, working closely with the team and senior management to develop responses that convey a unique proposal strategy for the client...