Support the effective embedding and operation of the bank's Compliance framework and control policies within the Division, per Malaysia regulation guidelines.
Act as the primary liaison between the Business and Group Compliance, supporting the business with day-to-day compliance queries and devise appropriate, responsive compliance and audit solutions.
Review new/revised regulatory guidelines, Board Policies, Procedures and product launch documents to ensure alignment with compliance standards.
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System Support - serve as the initial point of contact for business users encountering issues with loan applications, providing prompt and effective assistance.
Manage incident lifecycle including efficiently log, track, and resolve user-reported incidents, escalating complex issues to technical teams / vendors / internal stakeholders (BCB/WCD/WCO) while maintaining clear communication
Articulate the issues clearly to ITSME support team / vendor / business users / stakeholders to ensure mutual understanding and quick resolution. Conduct system investigate and diagnose issues to identify underlying causes, and propose viable solutions to minimize disruption & meeting the turnaround time.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.