Job Summary

Contributes to success by leading a team member to create and maintain the experience for customers. Required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decision (i.e., hiring, training, evaluation, managing misconduct and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. Responsible for modelling and acting in accordance with BR guiding principles. (We create magical moments to make the world a happier place)

Key Responsibilities

Setting goals for the work group, developing organizational capability, and modelling how to work together.
Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
Responsible for maintaining good and profitable Cost of Goods (this is not shared with outlet, so how t=do they manage?), labor cost and controlling product damages according to guidelines by the Finance department.
Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control and safety & security to ensure the safety of all patrons during each shift.
Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
Resolve sales and operations issues in an effective and timely manner.
Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
Maintains regular and consistent attendance and punctuality.
Provide operational support including skills, manpower, stocks or any related deemed necessary in event of function, business opportunities meant to maximize Company’s topline achievement.
Carry out any others and ad hoc duties as assigned by superior.

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