Full Ownership of Outlet Operations — Take full ownership of the outlet's overall business operations and performance, including sales, cost control, staffing, compliance, and guest experience across dine-in, takeaway, catering, and delivery channels.
People Management — Lead, train, coach, and develop the wider restaurant team, including staff scheduling, performance management, and succession planning.
Problem Solving — Identify root causes of operational, staffing, and service issues, and act decisively to resolve them, escalating only when necessary.
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Experience: Minimum 2–3 years of proven experience in hotel sales, revenue management, or OTA channel management within the hospitality/property industry.
Network: Established relationships with OTA Market Managers in the Malaysian hospitality sector is highly advantageous.
Technical Skills: Experience using Channel Managers, Property Management Systems (PMS), and analytics tools. Strong proficiency in Microsoft Excel / Google Sheets.
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Social Media Manager responsible for owning Luckin Malaysia's social channels end to end, including creative ideation, organic content, and paid social execution. Acts as the internal point of contact with the appointed social agency, driving audience growth, content quality, and commercial contribution. Works closely with Creative, Campaign, and Marketing Ops to ensure social output supports the wider Growth & Marketing calendar.