Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Establish and nurture long-term client relationships by gaining a clear understanding of their design preferences, project requirements, and budget considerations.
Develop and implement engaging Mandarin language lesson plans for preschool-aged children, incorporating play-based learning methodologies to foster creativity and character development.