Lead and drive high-impact, cross-functional CI initiatives using Lean Manufacturing, Six Sigma, Kaizen, Value Stream Mapping, Standard Work and Poka-Yoke.
Prepare 2D technical drawings using AutoCAD for residential and commercial Solar PV systems, including panel layouts, single-line diagrams (SLDs), as well as schematic and wiring diagrams.
Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.