To be responsible for the overall performance of the assigned team including but not limited to achieving growth of the profitability of the team, growth of the loans/financing portfolio by ensuring new and incremental loans / financing of the required quality are approved, accepted and disbursed in a timely fashion, existing loan or financing facilities are well utilized to generate the requisite income, that there is the required growth in business deposits, as well as ensuring appropriate cross-selling of relevant universal banking products & services, to both existing and new customers.
To ensure the overall health and profitability of the business portfolio of the team based on asset quality, customer service experience and other performance measures.
To supervise and ensure the adequacy and effective usage of resources including human capital at the team.
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Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
Be the first-line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
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