The TB Global Implementation and Cash Client Service Management function reports to CIB TB Management. The Client Engagement & Service Observability role focuses on proactively identifying emerging risks across critical client journeys, enhancing observability and early warning capabilities, and translating client impact into meaningful business actions. This includes:
Defining clear measures of service health indicators that demonstrate improvements service stability, early risk detection, and operational resilience.
Leading thematic analysis across incidents, client escalations, complaints, service reviews, and operational events to identify systemic vulnerabilities, emerging risks, and opportunities for preventative action.
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The TB Global Implementation and Cash Client Service Management function reports to CIB TB Management. The Client Engagement & Service Observability role focuses on proactively identifying emerging risks across critical client journeys, enhancing observability and early warning capabilities, and translating client impact into meaningful business actions. This includes:
Defining clear measures of service health indicators that demonstrate improvements service stability, early risk detection, and operational resilience.
Leading thematic analysis across incidents, client escalations, complaints, service reviews, and operational events to identify systemic vulnerabilities, emerging risks, and opportunities for preventative action.
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