Independently manage the end-to-end delivery of consulting-led projects, from scoping and solution design through implementation and benefits realization.
Identify areas for improvement and design practical, effective solutions aligned with client objectives.
Engage with clients throughout the project lifecycle, including scoping, proposal development, project management, implementation, and stakeholder alignment.
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The TB Global Implementation and Cash Client Service Management function reports to CIB TB Management. The Client Engagement & Service Observability role focuses on proactively identifying emerging risks across critical client journeys, enhancing observability and early warning capabilities, and translating client impact into meaningful business actions. This includes:
Defining clear measures of service health indicators that demonstrate improvements service stability, early risk detection, and operational resilience.
Leading thematic analysis across incidents, client escalations, complaints, service reviews, and operational events to identify systemic vulnerabilities, emerging risks, and opportunities for preventative action.
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The TB Global Implementation and Cash Client Service Management function reports to CIB TB Management. The Client Engagement & Service Observability role focuses on proactively identifying emerging risks across critical client journeys, enhancing observability and early warning capabilities, and translating client impact into meaningful business actions. This includes:
Defining clear measures of service health indicators that demonstrate improvements service stability, early risk detection, and operational resilience.
Leading thematic analysis across incidents, client escalations, complaints, service reviews, and operational events to identify systemic vulnerabilities, emerging risks, and opportunities for preventative action.
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Responsible for driving revenue growth through new business acquisition, client relationship management, and commercial deal execution. This role ensures company’s products, services, and solutions are effectively presented, negotiated, and delivered to clients, with a focus on expanding into new markets and strengthening strategic partnerships.
Lead prospecting, pipeline development, and outbound sales efforts.
Deliver compelling client pitches, demos, and solution presentations.
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Responsible for driving revenue growth through new business acquisition, client relationship management, and commercial deal execution. This role ensures company’s products, services, and solutions are effectively presented, negotiated, and delivered to clients, with a focus on expanding into new markets and strengthening strategic partnerships.
Lead prospecting, pipeline development, and outbound sales efforts.
Deliver compelling client pitches, demos, and solution presentations.
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Develop and implement strategies to grow the client base and increase assets under management, focusing on high net worth individuals
Provide personalized financial advice, investment solutions, and comprehensive wealth management services to clients, ensuring their financial goals and objectives are met.
Collaborate with internal stakeholders, including Relationship Managers, Investment Advisors, and Product Specialists, to deliver tailored solutions and enhance the client experience.
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Act as the strategic partner for key pharmaceutical clients across multiple markets, building trusted relationships with senior stakeholders in Commercial, Marketing, Market Access, Patient Services, and Brand teams.
Develop and execute account success plans that drive client engagement, increase program adoption, and support long-term partnership growth.
Represent the voice of the customer internally, ensuring solutions remain aligned with client priorities, business objectives, and evolving market needs.
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Project Management: Leading and managing projects related to sustainability and ESG from inception to completion , acting as the main contact on technical and commercial matters , and overseeing resources and budgets;
Conduct Sustainability Assessments: Evaluate clients’ current practices, policies, and impacts to identify areas for improvement;
Develop Sustainability Strategies: Create tailored action plans that align with clients’ goals and regulatory requirements;
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