Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Serve as the primary point of contact for healthcare clients, building trusted partnerships by aligning DKSH's operations with client business needs and objectives
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with key stakeholders, delivering data-driven performance insights and actionable improvement recommendationsConsolidate Key Performance Indicator (KPI) metrics across functional areas including Distribution Centre (DC), Supply Chain Management (SCM), and Finance into professional performance reports that articulate trends and drive informed decisions
Maintain consistent and meaningful touchpoints with clients to strengthen relationships, build trust, and ensure proactive resolution of issuesMonitor stock levels against contractual targets to minimize obsolescence and effectively manage non-working inventory
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Support the management of day-to-day operating expenditures against budgets to ensure resources are used efficiently
Execute and monitor client promotion plans, gathering market and customer feedback to achieve marketing goals and continuously inform client strategies
Communicate timely updates on client and competitor product developments to the sales team to support informed, responsive decision-making
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
...
Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Drive financial performance and profitability across assigned client portfolios, ensuring the timely and effective recovery of all service income in alignment with organizational objectives.
Demonstrate a thorough understanding of the terms and conditions (T&Cs) contained in Distribution and Supplemental Agreements to ensure services are delivered consistently and in compliance with contractual requirements.
Contribute meaningful insights during contract negotiations to protect DKSH's interests and ensure balanced, fair contractual outcomes.
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To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management.
To manage the profitability of assigned client portfolios and ensure recoveries of all service incomes on timely and effective manners.
To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
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Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively
Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability
Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvementIdentify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships
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Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
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Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
...
Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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