Embed Here for good and Group’s brand and values in Thailand / FSS Client Solutions / Client Solutions.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
In addition to providing client services, you are expected to effectively manage implementation responsibilities.
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To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries, complaints, and other service-related issues based on the client tiering model.
Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
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The TB Global Implementation and Cash Client Service Management function reports to CIB TB Management. The Client Engagement & Service Observability role focuses on proactively identifying emerging risks across critical client journeys, enhancing observability and early warning capabilities, and translating client impact into meaningful business actions. This includes:
Defining clear measures of service health indicators that demonstrate improvements service stability, early risk detection, and operational resilience.
Leading thematic analysis across incidents, client escalations, complaints, service reviews, and operational events to identify systemic vulnerabilities, emerging risks, and opportunities for preventative action.
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The TB Global Implementation and Cash Client Service Management function reports to CIB TB Management. The Client Engagement & Service Observability role focuses on proactively identifying emerging risks across critical client journeys, enhancing observability and early warning capabilities, and translating client impact into meaningful business actions. This includes:
Defining clear measures of service health indicators that demonstrate improvements service stability, early risk detection, and operational resilience.
Leading thematic analysis across incidents, client escalations, complaints, service reviews, and operational events to identify systemic vulnerabilities, emerging risks, and opportunities for preventative action.
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Deliver exceptional day-to-day account management for an assigned Financial Institutions client portfolio, ensuring high-quality service, sound relationship health and timely execution.
Support Coverage Bankers by coordinating client onboarding, credit and documentation maintenance, transaction support, data quality and portfolio hygiene across internal partners.
Identify, manage and escalate operational, conduct, compliance and account-maintenance risks while ensuring adherence to internal policies, regulatory requirements and governance standards.
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Deliver exceptional day-to-day account management for an assigned Financial Institutions client portfolio, ensuring high-quality service, sound relationship health and timely execution.
Support Coverage Bankers by coordinating client onboarding, credit and documentation maintenance, transaction support, data quality and portfolio hygiene across internal partners.
Identify, manage and escalate operational, conduct, compliance and account-maintenance risks while ensuring adherence to internal policies, regulatory requirements and governance standards.
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