The O&M (Operations & Maintenance) Coordinator is responsible for ensuring seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities
Serve as the central liaison between customer success, field teams, technical support, and engineering
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation
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Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
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"Your life is a story and you are the writer, director, and lead actor. Some chapters bring joy, others bring lessons, but you always hold the power to be the hero of your own journey.
At Ezworks Marketing Group, we give you the chance to create your own success story and take the lead in your career growth.
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Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
...