To ensure the smooth, efficient, and high-quality operation of Customer Services on a daily basis, with a strong focus on enhancing patient experience and service excellence. This role is responsible for supporting seamless service delivery, maintaining consistent workflow standards, and ensuring all patient and visitor interactions reflect the hospital’s commitment to care quality, safety, and professionalism.
The position plays a key role in driving continuous improvement in patient satisfaction by monitoring service performance indicators, supporting the achievement of Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) targets, and contributing to operational excellence initiatives. It also ensures that service delivery aligns with organisational KPIs, accreditation standards, and the hospital’s strategic objectives.
Manage patient appointments efficiently to ensure smooth service flow and minimal waiting time.
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