Position Overview

Details of the Division and Team:

Implementation and Service, RTM Malaysia.The team consist of Implementation Managers and Service Manager are dedicated to delivering seamless onboarding, integration and provide ongoing support and service to our clients.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible work arrangement
Corporate group insurance
EAP – free and confidential counseling, online work-life resources
Comprehensive leave benefits

Your key responsibilities:

Manage all service-related tasks for Corporate Cash Management (CCM) and TradeFinance Online (TFO) clients
Maintain high caliber client service level for all clients
Attend to daily queries related to client accounts, transactions/payments related inquiries and managing client requests.
Provide L1 support and guidance for our Internet banking platform
Work closely with L2 and Product Management to resolve any incidents and product-related issues
Follow up on outstanding service related issues
Prepare monthly internal and external reporting
Conduct service reviews for all Tier 1 and pre-selected Tier 2 clients
Work closely with implementation managers for related tasks
Any other duties/tasks that may be assigned from time to time by the bank or persons acting on behalf of the bank
Efficient communication in a cooperation model with clients and internal stakeholders
Drive client satisfaction action plans for CCM and TFO clients based on client survey inside and outside of l&S.
Cross-sell bank products, including foreign exchange and fix deposit placement.

Your skills and experience:

Proven experience in service management, preferably in banking industries
Strong customer service orientation to maintain high caliber service level for clients
Ability to handle client queries, complaints efficiently.
Familiar with Corporate Cash Management Trade Finance products
Ability to follow up on outstanding service-related issues proactively
Excellent communication skills for effective collaboration with clients and internal stakeholders
Strong interpersonal skills to work with other teams
Flexibility to handle additional tasks as assigned by the bank
Experience in creating and implementing action plans to improve service quality
Ability to identify client needs and opportunity for cross-selling products

How we’ll support you:

Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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