• Manage daily technician dispatch and work schedules• Oversee servicing, preventive maintenance and breakdown jobs• Monitor service contracts, PM schedules and client escalations• Oversee HVAC / ACMV installation and retrofit projects from award to handover• Review quotations, technical proposals and variation orders• Manage project costing, budgets and margins• Coordinate with technicians, engineers, admin staff, subcontractors and suppliers• Oversee job orders, invoicing, documentation and operational flow• Lead and manage technicians, service engineers and back-office staff
Provide client servicing and middle-office operational support, including account administration, marketing and promotional activities, compliance support, client reporting, and record management.
Deliver high-quality service to clients and business partners, ensure service standards and turnaround times are consistently met.
Build and maintain strong relationships with clients and business partners by providing prompt, professional, and effective customer service.
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