Assist the contract manager in reviewing, verifying, and closing all technicians' tickets, including installation, withdrawal, ad hoc maintenance, and service tickets, ensuring accuracy, completeness, and timely closure.
Liaise closely with technicians and the sales team to follow up and resolve outstanding or backlog tickets promptly.
Maintain proper filing and documentation of all installation, withdrawal, maintenance, and ad hoc service tickets in the designated contract folders to ensure accurate record-keeping and easy retrieval....
Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentation and documenting minutes.
Coordinate with internal and external stakeholders, to ensure timely delivery of project deliverables and resolve any issues or conflicts that may arise.
Monitor project progress and identify potential risks or deviations from the plan, escalating to Service Delivery Manager (SDM), Project Director (PD) any necessary requirement from customers....
Assist the contract manager in reviewing, verifying, and closing all technicians' tickets, including installation, withdrawal, ad hoc maintenance, and service tickets, ensuring accuracy, completeness, and timely closure.
Liaise closely with technicians and the sales team to follow up and resolve outstanding or backlog tickets promptly.
Maintain proper filing and documentation of all installation, withdrawal, maintenance, and ad hoc service tickets in the designated contract folders to ensure accurate record-keeping and easy retrieval....