Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Candidates should possess strong skills in Quality Assurance and Quality Management, including developing, implementing, and maintaining quality systems and policies.
Develop, own and execute the mobile devices / accessories portfolio strategy, including device selection, lifecycle management, pricing and promotional planning to maximize profitability and market share.
Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.