Prepare, maintain, and enhance regular and ad hoc management reports, dashboards, and data visualisations to support the Credit Assessment, Collections & Recovery, and Refund functions.
Monitor and analyse ageing reports and portfolio trends across Consumer and Enterprise segments, highlighting key risks, performance trends, and areas requiring management attention.
Support the preparation, analysis, and reconciliation of monthly Provision for Doubtful Debts (PFDD) reports and other financial and operational reporting requirements.
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Lead the Credit Assessment function by establishing robust credit policies, frameworks, and governance to support prudent credit decision-making and sustainable business growth.
Ensure effective implementation of credit assessment processes, controls, and risk management practices that align with the organisation’s risk appetite and regulatory requirements.
Drive continuous improvement through digitalisation, automation, and process optimisation to enhance operational efficiency and customer experience.
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