Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Support execution of UX projects assigned by UX leads and senior UX researchers, helping ensure delivered journeys, touchpoints, and content meet user and client needs.
Assist in discovery workshops, persona creation, journey mapping, and usability testing under senior guidance, gaining hands-on exposure to content vetting and UX copywriting.
Deliver smaller work streams independently while assisting senior team members across the wider UX and content process.
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Support recruitment activities, including job postings, candidate sourcing, resume screening, interview coordination, and other recruitment-related tasks.
Assist with employer branding initiatives, including social media content creation, copywriting, and support for career fairs and university engagement activities.
Support HR and employee engagement activities, including staff welfare initiatives, company events, and other employee-related activities.
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Partner with business stakeholders to understand challenges, opportunities, and operational needs.
Translate business requirements into technical specifications, user stories, process flows, and solution designs.
Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
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Provide operational support for commercial management and channel strategies, including assisting with channel-specific coordination and general sales/distribution flow administration.
Help monitor and coordinate stock-in/stock-out (SISO) flows, inventory visibility, and related commercial tracking logs to maintain day-to-day business alignment.
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Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
· To assist doctors, nurses, other hospital employees and patients with a variety of different tasks to make sure the hospital is operating in the most productive manner possible.
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Develop and maintain strong relationships with key accounts—architects, interior designers, developers, and other specifiers—to have Formica products selected for projects.
Build and maintain a project pipeline, ensuring accurate tracking and updates in the CRM system.
Report and manage all relevant data: project records, customer files, daily visit logs, and sales activities.
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Coordinate Account Management/Business Development teams.
Assure quality of all sales related information pertaining to organization, proposals, commercial documents, costing sheets, vendors/partners information etc are kept in central document system storage and update if necessary.
Collaborate with account management and business development teams on quotation/proposal submissions, sales orders processing, and invoices processing. Follow up on accounts receivables with Account Managers and customers.
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Assist in building AI-powered automation workflows for digital marketing, lead management, reporting, CRM, WhatsApp, websites, and internal operations.
Support the integration of LLM models such as OpenAI, Anthropic Claude, Gemini, or similar AI platforms into business workflows.
Assist in developing and connecting APIs, REST APIs, webhooks, JSON data flows, and backend logic.
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Elevate your consultative selling skills by leading end-to-end enterprise deals and collaborating with technical and delivery teams.
Expand your professional network across partners, vendors, and client stakeholders in Malaysia's technology sector.
Build a measurable track record of closed deals, margin management, and successful tender wins that supports your move into broader commercial roles.
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