To consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery
To ensure accuracy, timeliness and compliant or all customers’ requests. Utilize problem-solving skills to address and resolve customer complaints and concerns efficiently and professionally
Leverage on generative AI tools to personalize customer interactions and draft accurate responses....
Contribute to the planning, execution and tracking of strategic initiatives aimed at enhancing customer experience, improving operational efficiencies, and reducing interaction volume demand for Customer Centre.
Collaborate with cross-functional teams to identify and drive initiatives that enhance both customer and employee experiences while ensuring alignment with overarching business objectives.
Key Decision Makers in MTJ Squads as M1, accountable for the overall outcome of the squad's objective and goals to deepen Customer Engagement and deliver a superior customer experience by owning the levers and drivers that impacts the outcome....
To consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery
To ensure accuracy, timeliness and compliant for all customers’ requests. Utilize problem-solving skills to address and resolve customer complaints and concerns efficiently and professionally
Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like Identity, Address, income status, Account holdings, Account transactions, Contact details as a customer service officer...