Partner with business stakeholders to understand challenges, opportunities, and operational needs.
Translate business requirements into technical specifications, user stories, process flows, and solution designs.
Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform....
You are responsible in processing Account receivable, treasury and inter-company task as per Service level Agreement
You process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Then, you also prepare regularly the details of unallocated and unidentified receipts for key individuals further actions
You perform and responsible for credit analysis on customer according to company credit policy and procedures. Also, reviewing credit risk for new and existing customers by carry out credit assessment and make credit limit recommendation...
Develop and execute the overall CRM and loyalty strategy and roadmap for MR. DIY Club.
Manage the end-to-end customer lifecycle from acquisition and activation through engagement, retention, growth and win-back.
Identify opportunities and develop strategies to improve member activation, second purchase, purchase frequency, active rate, retention and customer value....
Strategic Prospecting: Identify and qualify new leads within the ERP (NetSuite) and CRM space through proactive outreach, networking, and industry research.
Relationship Management: Build and nurture deep-level relationships with C-suite executives and stakeholders, moving beyond "vendor" status to "trusted advisor."
Full-Cycle Sales Ownership: Manage the entire sales journey from initial discovery calls and demos to final contract negotiation and closing....
You are responsible in processing Account receivable, treasury and inter-company task as per Service level Agreement
You process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Then, you also prepare regularly the details of unallocated and unidentified receipts for key individuals further actions
You perform and responsible for credit analysis on customer according to company credit policy and procedures. Also, reviewing credit risk for new and existing customers by carry out credit assessment and make credit limit recommendation...
Drive CRM strategy and lifecycle management to grow company's app downloads, active users, customer engagement and lifetime value through targeted onboarding, upsell, retention and win-back journeys.
Plan and execute multi-channel CRM campaigns across push notifications, SMS, email and in-app, leveraging customer segmentation, loyalty programmes and marketing automation to maximise campaign effectiveness.
Lead app engagement and platform initiatives, identifying opportunities to improve UX/UI, customer journeys, app stickiness, feature adoption and conversion....
We are looking for a CRM manager to lead the development of a customer-centric ecosystem across mobile app and digital platforms with one of our food retail clients.
CRM Strategy & Customer Lifecycle Management
• Develop and execute CRM strategies that drive app downloads, active user growth, customer retention, and lifetime value....
We are looking for a CRM manager to lead the development of a customer-centric ecosystem across mobile app and digital platforms with one of our food retail clients.
CRM Strategy & Customer Lifecycle Management
• Develop and execute CRM strategies that drive app downloads, active user growth, customer retention, and lifetime value....
Plan, execute, and evaluate cross-channel engagement campaigns to drive App Downloads, Registrations, and Monthly Active Users (MAU).
Conceptualize and execute digital loyalty initiatives, gamification mechanics, and targeted push/in-app messaging to improve customer retention and feature utilization.
Map and optimize end-to-end customer lifecycle journeys within the app (Onboarding, Activation, Retention, and Win-back)....
Support the Program Leads in managing day-to-day execution, ensuring project streams deliver on time, within scope, and in alignment with program objectives.
Maintain the master project plan, tracking wave rollouts (Wave 1 through Wave 4), critical milestones, cross-dependencies, and risks.
Establish and facilitate project cadence meetings, action tracking, status reporting, and decision logs across all governance tiers....
Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance....