Manages customer relationships to ensure high customer satisfaction and maintain a good understanding of customer operations, applications, and requirements.
Responsible to lead the Customer Service team for the smooth and efficient management of all services. This includes compliance to local and regulatory requirements, plan and implement schedules to monitor team’s efficiency. Train and coach team members, conduct briefing sessions for the sales team when required
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).