Jobs
Companies
Forums
Customer Experience Jobs in Federal Territory - October 2026 - Urgent Hiring
Showing 136 jobs results for
"customer experience"
in Federal Territory
Never miss any updates for Customer Experience jobs in Federal Territory
Manage Alert
MYR2,500 - MYR3,000 Per Month
KL City
- Customer Engagement: Manage inbound and outbound calls to assist customers with booking home healthcare services, such as doctor visits, nursing care, and remote health monitoring.
- Problem-Solving: Understand customer needs, address inquiries, and provide tailored solutions to ensure a seamless experience.
- Service Awareness: Educate customers about Speedoc’s offerings, including promotions and additional healthcare services, to enhance their experience. ...
Posted
7 days ago
Undisclosed
KL City
- Set the standards, OKRs and operating rhythm for a proactive, performance-driven Customer Success team with clear ownership of Partner Success.
- Drive measurable improvements across Partner Success, product adoption and retention throughout the customer lifecycle.
- Build customer health, segmentation and intervention frameworks to identify risks and opportunities early. ...
Posted
11 days ago
MYR3,300 - MYR3,300 Per Month
KL City
- Full-Time (Rotational shift)
- 5 Working days
- 2 off day ...
Posted
13 days ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
13 days ago
MYR9,000 - MYR11,000 Per Month
Bangsar South
- Lead, coach, and develop a team of Customer Experience Representatives handling inbound written support across topics such as account access, banking, and platform navigation.
- Monitor performance against quality, accuracy, response time, and customer satisfaction targets, and close gaps through structured coaching.
- Serve as the first line of escalation for complex and sensitive client issues. ...
Posted
17 days ago
Undisclosed
KL City
- Build and maintain strong relationships with assigned customer accounts to ensure their success with Nutanix technology.
- Act as the post-sales trusted advisor for 10-12 strategic customers, overseeing customer needs from deployment to adoption to long-term operation to expansion.
- Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively. ...
Posted
18 days ago
Undisclosed
KL City
- Spearhead the strategic vision and end-to-end execution of customer experience (CX) and product initiatives across priority touchpoints.
- Formulate comprehensive CX and product strategies across physical (face-to-face) and digital channels, developing robust business cases and roadmaps aligned with corporate objectives and brand standards.
- Own the end-to-end product lifecycle from ideation, market research, and feasibility analysis to testing, commercialization, and post-launch evaluation. ...
Posted
11 days ago
Undisclosed
KL City
- Handle end-to-end customer interactions across all channels including live chat, phone calls, emails, and social media.
- Provide accurate, timely, and courteous responses to inquiries, complaints, and service requests in accordance to company guideline.
- Ensure consistent follow-up on unresolved issues until full resolution is achieved, maintaining a high standard of customer satisfaction. ...
Posted
12 days ago
Undisclosed
KL City
- Event Planning & Execution Support
- Assist in organizing and executing practice-specific events from planning to post-event reporting.
- Coordinate with internal teams and vendors for event logistics, materials, and branding requirements. ...
Posted
20 days ago
Undisclosed
KL City
- Strong skills in Customer Support, Customer Service, and Customer Experience to manage inquiries, resolve issues, and ensure high satisfaction levels.
- Ability to contribute to Sales-related activities, such as identifying upsell opportunities and supporting customer retention efforts.
- Capability to assist with Training activities, including guiding customers through product features and basic onboarding sessions. ...
Posted
20 days ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
5 days ago
The Sanctuary Wellness Group
MYR2,500 - MYR3,500 Per Month
KL City
- Working days: 5 days per week
- Working hours: 9:45am–6:45pm
- Rest days: 2 days per week, preferably both on weekdays. If this is not possible, 1 weekday and 1 weekend day. ...
Posted
7 days ago
Undisclosed
KL City
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. ...
Posted
8 days ago
Undisclosed
KL City
- Own the day-to-day relationship and operational needs for clients below the revenue threshold. And you're the one keeping the account healthy and engaged between those conversations.
- Handle L1/L2 support: Basically concerns that gets escalated and cannot be handled by the AI layer.
- Monitor client health: track account activity, flag dormant or at-risk accounts, and surface growth signals before they turn into churn risks. ...
Posted
15 days ago
Undisclosed
KL City
- Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.
- Manage customer facing activities from the end-to-end order management process dedicated to strategic or advanced segment key customers using in depth knowledge of order management technology.
- Provide a segmented customer experience and service offerings to our customers and has a mindset of continuous career development through learning, job scope evolving and career progression. ...
Posted
17 days ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
17 days ago
Undisclosed
KL City
- Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) are handled with high efficiency and accuracy
- Drives and motivates team performance by building rapport and developing team members to ensure growth
- Helps the team by handling escalations including urgent, complex and sensitive cases from the team ...
Posted
12 days ago
Undisclosed
KL City
- Lead the development of customer experience strategies aligned with the company's goals and objectives.
- Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
- Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement. ...
Posted
6 days ago
Undisclosed
KL City
- Act as point of contact for technical health issues and escalation management for enterprise customers.
- Deliver customer onboarding guidance, enablement planning, administration and management workshops.
- Provide guidance, planning and recommendations for the overall technical health of a customer's Splunk environment. ...
Posted
24 days ago
Undisclosed
KL City
- Support the delivery of projects across business transformation, customer and experience transformation, operating model redesign and strategic initiatives
- Conduct research, market assessments, benchmarking and data analysis to generate actionable insights and recommendations
- Structure complex business problems using hypothesis-driven thinking and analytical approaches ...
Posted
14 days ago
Undisclosed
KL City
- Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
- Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
- Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights. ...
Posted
20 days ago
Undisclosed
KL City
- Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
- Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
- Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights. ...
Posted
20 days ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
a month ago
The Sanctuary Wellness Group
MYR2,500 - MYR3,500 Per Month
KL City
- Working days: 5 days per week
- Working hours: 9:45am–6:45pm
- Rest days: 2 days per week, preferably both on weekdays. If this is not possible, 1 weekday and 1 weekend day. ...
Posted
a month ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
a month ago
Undisclosed
KL City
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. ...
Posted
a month ago
Undisclosed
KL City
- Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) are handled with high efficiency and accuracy
- Drives and motivates team performance by building rapport and developing team members to ensure growth
- Helps the team by handling escalations including urgent, complex and sensitive cases from the team ...
Posted
a month ago
Undisclosed
KL City
- Support the delivery of projects across business transformation, customer and experience transformation, operating model redesign and strategic initiatives
- Conduct research, market assessments, benchmarking and data analysis to generate actionable insights and recommendations
- Structure complex business problems using hypothesis-driven thinking and analytical approaches ...
Posted
a month ago
Undisclosed
KL City
- Manage and oversee daily operations for Group Business onboarding processes.
- Ensure timely processing of new business submissions, renewals, member movements, servicing requests, billing, contribution collection, and scheme maintenance activities.
- Monitor service delivery against agreed turnaround times, service standards, and operational KPIs. ...
Posted
a month ago
MYR2,700 - MYR3,000 Per Month
KL City
- Position Title: Agent, Web Content Management
- Job Description
- We are seeking an Agent, Web Content Management to support the maintenance and operation of clients' web properties by ensuring accurate and timely web content updates. The successful candidate will execute assigned tasks, maintain high-quality standards, and collaborate with supervisors and team members to ensure smooth day-to-day operations. ...
Posted
7 days ago
Browse Location:
More Location
Browse Company:
More Companies
Browse "customer experience" Job By: