Customer Experience Jobs in Federal Territory - June 2026 - Urgent Hiring
Showing 120 jobs results for
"customer experience"
in Federal Territory
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Undisclosed
KL City
- Lead the end-to-end delivery of CX initiatives, ensuring milestones are met from initial planning through execution of workshops and internal events.
- Design and facilitate engaging CX workshops, synthesizing feedback into strategic insights to drive post-session accountability and reporting.
- Develop and deliver comprehensive CX training modules while integrating global trends to recommend innovative process improvements. ...
Posted
10 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Customer Engagement: Provide premium-level support by responding to inquiries via phone, email, and chat, ensuring a seamless customer experience.
- Appointment Management: Coordinate and manage appointment schedules, including making outbound calls to confirm bookings and following-up on patient's condition and visit experience.
- Issue Resolution: Handle customer concerns with professionalism and empathy, ensuring efficient problem resolution while escalating complex issues when necessary. ...
Posted
13 days ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
14 days ago
Undisclosed
KL City
- Drive the establishment of service assurance mechanisms, design end-to-end service solutions, and draft SOP to solve current experience gap and potential customer needs.
- Ensure continuous improvement of product/FAQ/customer service SOP/Customer experience metrics during the product lifecycle, by leveraging multi-dimensional data (user behavior, business metrics, etc.), and drive end-to-end experience optimization.
- Single point of contact for all CX related matters, responsible for an immediate satisfactory resolution of escalated customer complaints. ...
Posted
11 days ago
MYR2,500 - MYR4,500 Per Month
KL City
- Client: Digital bank
- 12 months renewable contract under our payroll
- Location: Menara Chulan ...
Posted
13 days ago
Undisclosed
KL City
- If you are looking to excel and make a difference, take a closer look at us…
- The Senior Manager, Hospitality is responsible for assisting the Head of Customer Experience in developing and executing the Bank’s hospitality strategy to transform Priority and Private Banking centres into premium hospitality environments.
- This role leads the Hospitality Upliftment initiative and drives the implementation of structured hospitality standards, premium hosting protocols, experience audits, and flagship centre enhancements. The incumbent will work collaboratively with the Assistant Manager and Senior Executives within the Customer Experience team to ensure seamless execution of customer experience initiatives, operational consistency, and continuous service improvement across all Priority and Private Banking centres nationwide. ...
Posted
14 days ago
Undisclosed
KL City
- As the first point of contact with customers, you’ll be engaging with many different users of our product, and you’ll develop a deep understanding of the business requirements that our software is solving for present and future customers. Ensuring that Access and Unleashed continues to add value via our product and services.
- Collaborating with other team members, you’ll follow our established processes and suggest changes where you think customer satisfaction can be improved.
- You’ll become proficient in navigating our CRM systems and provide support and guidance to our customers around our Billing platform – responding to and resolving any customer account related queries. You’ll support team activities around debt collection. ...
Posted
15 days ago
Undisclosed
KL City
- Targeted Technical Engagements: You will conduct high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators. These sessions are tailored to a diverse set of customer needs, ranging from foundational product awareness to advanced feature adoption, and you will proactively work to improve these offers by providing feedback to CX Product Management.
- Adoption and Value Realization: By applying successful frameworks and technical expertise, you will help customers bridge the gap between purchasing a solution and achieving their desired business value. This includes baselining customer environments and capturing "heatmaps" of products and tools to develop comprehensive onboarding and adoption journeys.
- Proactive Risk Management: You are responsible for identifying and leading adoption risks, such as low technical usage or barriers to integration. Managing customer expectations and resolving issues promptly is essential to ensuring a successful customer journey. ...
Posted
9 days ago
Undisclosed
KL City
- Responsible for responding to customer queries in a timely manner, via phone, email, or
- chat.
- Identify and troubleshoot issues that customers may encounter while using the service. ...
Posted
10 days ago
Undisclosed
KL City
- Deliver 24 hour one-stop customer service.
- Ensures highest standard of service delivery on personalized phone services to our customers.
- Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. ...
Posted
23 days ago
Asian Technology Solutions
MYR3,000 - MYR7,000 Per Month
KL City
- Banking: 1 year (Required)
- Hiring: Customer Experience (CX) Analyst – Banking
- We are looking for a Customer Experience Analyst to join our banking client and drive data-led improvements in customer journeys. ...
Posted
13 days ago
Undisclosed
KL City
- Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.
- Manage customer facing activities from the end-to-end order management process dedicated to strategic or advanced segment key customers using in depth knowledge of order management technology.
- Provide a segmented customer experience and service offerings to our customers and has a mindset of continuous career development through learning, job scope evolving and career progression. ...
Posted
14 days ago
Undisclosed
KL City
- Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.
- Manage customer facing activities from the end-to-end order management process dedicated to strategic or advanced segment key customers using in depth knowledge of order management technology.
- Provide a segmented customer experience and service offerings to our customers and has a mindset of continuous career development through learning, job scope evolving and career progression. ...
Posted
14 days ago
Undisclosed
KL City
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. ...
Posted
10 days ago
Undisclosed
KL City
- Availability to work full time from July 2026 for a period of 3 to 6 months.
- Qualification: Financial/Accounting/Business Administrative/IT programming and open to any background of studies
- Good English communication skills, both verbal and written ...
Posted
2 days ago
Undisclosed
KL City
- Responsible for responding to customer queries in a timely manner, via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise, and report any product issues or useful discussions raised by customers to the internal team. ...
Posted
8 hours ago
Undisclosed
KL City
- Location: Cyberjaya.
- Growth: Structured career path into Team Lead or Quality Assurance roles.
- Culture: Diverse, international team with a "work-hard, play-hard" atmosphere. ...
Posted
17 hours ago
Undisclosed
KL City
- Location: Cyberjaya.
- Growth: Structured career path into Team Lead or Quality Assurance roles.
- Culture: Diverse, international team with a "work-hard, play-hard" atmosphere. ...
Posted
17 hours ago
Undisclosed
KL City
- Customer Experience Implementation & Standardization
- Support nationwide implementation of Priority branding, signage, branch ambience and thematic setups.
- Coordinate renovation, repair & maintenance (R&M) matters related to customer experience touchpoints. ...
Posted
21 days ago
Undisclosed
KL City
- International Wealth and Premier Banking
- Availability to work full time from July 2026 for a period of 3 to 6 months.
- Qualification: Financial/Accounting/Business Administrative/IT programming and open to any background of studies ...
Posted
3 days ago
Undisclosed
KL City
- Responsible for responding to customer queries in a timely manner, via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise, and report any product issues or useful discussions raised by customers to the internal team. ...
Posted
16 hours ago
Undisclosed
KL City
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. ...
Posted
11 days ago
Undisclosed
KL City
- Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) are handled with high efficiency and accuracy
- Drives and motivates team performance by building rapport and developing team members to ensure growth
- Helps the team by handling escalations including urgent, complex and sensitive cases from the team ...
Posted
14 days ago
MYR4,500 - MYR4,500 Per Month
KL City
- KAF Digital Bank
- Position: Customer Experience Specialist
- Department: Customer Management ...
Posted
13 days ago
Undisclosed
KL City
- Handle and resolve customer inquiries related to payment issues (e.g., payments, refunds, withdrawals, account linking).
- Conduct root cause analysis and collaborate with cross-functional teams (Product, Engineering, Risk, etc.) to drive resolution.
- Categorize and analyze inquiries to identify trends and improve processes. ...
Posted
16 days ago
Undisclosed
KL City
- Exhibits strong patient service values when interacting with all visitors to PHKL in accordance with Service Standards Program guidelines.
- Manage patient and family feedback (complaints, compliments, suggestions) across multiple channels received by PHKL – managing directly or delegating as necessary.
- To coordinate investigation of root cause of cases, responding or providing appropriate patient-centred responses in a timely manner and according to grievance procedure. ...
Posted
a day ago
Undisclosed
KL City
- Strong customer-facing capabilities, including Customer Service and Customer Support skills.
- Focus on service quality and outcomes, with experience in Customer Satisfaction and Customer Experience.
- Professional communication abilities, including clear Phone Etiquette and active listening skills. ...
Posted
3 days ago
Guest Experience - Sales Associate @ The Chamber> LALAPORT Guest Experience - Sales Associate @ The Chamber> LALAPORT
Stream Enterprise (M) Sdn. Bhd.
MYR2,000 - MYR3,000 Per Month
KL City
- Serve and assist customers.
- Introduce and explain products.
- Handle payments using the POS system (cash, card & e-wallet). ...
Posted
2 days ago
Undisclosed
KL City
- Lead end-to-end launch and management of CSAT/NPS surveys on the EFM platform.
- Maintain real-time Tableau dashboards to ensure data integrity across all channels.
- Process VOC data from surveys, social media, and calls to perform sentiment and root cause analysis. ...
Posted
2 days ago
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