The ideal candidate will lead the account development. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe.
Looking for GREAT income? Commitments getting bigger? Thinking of switching job? We are here offering Uncapped Commission, Rewards, Support & Developments!!
We are hiring with a basic pay at RM 3,500 with Commissions.
1.Digital Relationship Management:
• Develop and execute digital customer relationship strategies to engage and retain customers.
• Manage online communication channels, including email, chat, social media, and other relevant platforms.
• Interact with customers promptly, providing assistance, resolving queries, and addressing concerns.
• Leverage digital tools and platforms to optimize customer experience and build brand loyalty.
• Monitor and respond to customer reviews and feedback on various digital platforms.
2. Customer Engagement and Support:
• Create and deliver engaging digital content to educate and inform customers about our pharmaceutical products and services.
• Collaborate with cross-functional teams to develop and implement customer-centric digital marketing campaigns.
• Conduct regular customer surveys and analyze data to identify areas for improvement in customer experience.
• Provide technical support and guidance to customers regarding digital platforms, services, and product usage.
• Identify opportunities to upsell or cross-sell products or services based on customer needs.
3. Customer Data Analysis:
• Utilize customer relationship management (CRM) tools and analytics to track customer behavior, preferences, and trends.
• Analyze customer data and generate reports to identify insights and actionable recommendations for business growth.
• Collaborate with the marketing and sales teams to develop personalized marketing strategies based on customer insights.
• Assist in the development and implementation of customer segmentation and targeting strategies.
4.Compliance and Data Privacy:
• Ensure compliance with relevant data protection and privacy regulations, such as GDPR or CCPA.
• Safeguard customer data and maintain confidentiality in all customer interactions.
• Stay updated with industry trends and best practices in digital customer relationship management.
Requirements:
• Bachelor’s degree in marketing, Business Administration, or a related field.
• Proven experience in digital customer relationship management
• Proficiency in using digital communication and customer relationship management tools.
• Strong interpersonal and communication skills to interact effectively with customers.
• Excellent written and verbal communication abilities for creating engaging digital content.
• Analytical mindset with the ability to interpret customer data and draw actionable insights.
• Familiarity with digital marketing concepts, including social media, email marketing, and content marketing.
• Knowledge of data protection and privacy regulations, such as GDPR or CCPA.
• Ability to work collaboratively in a cross-functional team environment.
• Strong attention to detail and organizational skills.
1. To manage the customer’s appointment
2. To liase with customer for appointment setting
3. To follow the standard sop by company for appointment setting
4. To check and manage the slot and stock availability when setting appointment.
5. To ensure all call log / appointment is completed.
6. To work as a team with other staff and follow the instruction given by the superior.
7. Be responsible for all given task and complete on time.
8. Able to be multitasking and fast response for all task.
1.Digital Relationship Management:
• Develop and execute digital customer relationship strategies to engage and retain customers.
• Manage online communication channels, including email, chat, social media, and other relevant platforms.
• Interact with customers promptly, providing assistance, resolving queries, and addressing concerns.
• Leverage digital tools and platforms to optimize customer experience and build brand loyalty.
• Monitor and respond to customer reviews and feedback on various digital platforms.
2. Customer Engagement and Support:
• Create and deliver engaging digital content to educate and inform customers about our pharmaceutical products and services.
• Collaborate with cross-functional teams to develop and implement customer-centric digital marketing campaigns.
• Conduct regular customer surveys and analyze data to identify areas for improvement in customer experience.
• Provide technical support and guidance to customers regarding digital platforms, services, and product usage.
• Identify opportunities to upsell or cross-sell products or services based on customer needs.
3. Customer Data Analysis:
• Utilize customer relationship management (CRM) tools and analytics to track customer behavior, preferences, and trends.
• Analyze customer data and generate reports to identify insights and actionable recommendations for business growth.
• Collaborate with the marketing and sales teams to develop personalized marketing strategies based on customer insights.
• Assist in the development and implementation of customer segmentation and targeting strategies.
4.Compliance and Data Privacy:
• Ensure compliance with relevant data protection and privacy regulations, such as GDPR or CCPA.
• Safeguard customer data and maintain confidentiality in all customer interactions.
• Stay updated with industry trends and best practices in digital customer relationship management.
Requirements:
• Bachelor’s degree in marketing, Business Administration, or a related field.
• Proven experience in digital customer relationship management
• Proficiency in using digital communication and customer relationship management tools.
• Strong interpersonal and communication skills to interact effectively with customers.
• Excellent written and verbal communication abilities for creating engaging digital content.
• Analytical mindset with the ability to interpret customer data and draw actionable insights.
• Familiarity with digital marketing concepts, including social media, email marketing, and content marketing.
• Knowledge of data protection and privacy regulations, such as GDPR or CCPA.
• Ability to work collaboratively in a cross-functional team environment.
• Strong attention to detail and organizational skills.
We are seeking a dynamic and detail-oriented Customer Relationship Management Executive who can also fulfill administrative tasks effectively. The ideal candidate will be responsible for managing customer relationships, implementing CRM strategies, and providing administrative support to ensure the smooth operation of our business.
Responsibilities:
Develop and implement CRM strategies to optimize customer satisfaction and retention.
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Sheng Tai International is a diversified development, real estate, investment management and hospitality company. We offer professional services with competitive pricing and a warm, humanistic attitude. We welcome productive collaboration and corporate partnerships with the focal point of providing our guests with comprehensive solutions and a tailored experience. Established in 2012 amid the storm of global economic turbulence, our continuing success owes to our ability to swim against the tide and see opportunity in every challenge. Our commitment to growth and quality excellence is an approach that has changed little since our emergence as a budding enterprise. Today, Sheng Tai International is an award-winning developer who has branched out across Asia, offering an extensive range of real property products, services and brands that cater to the luxury, upscale, and economy markets. Continuing our ethos of passionate expansion and conscientious innovation, Sheng Tai International aims to set a benchmark as the curator of contemporary living and the leading influence in inventive real estate business models.
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