We are looking for a CRM manager to lead the development of a customer-centric ecosystem across mobile app and digital platforms with one of our food retail clients.
CRM Strategy & Customer Lifecycle Management
• Develop and execute CRM strategies that drive app downloads, active user growth, customer retention, and lifetime value.
...
We are looking for a CRM manager to lead the development of a customer-centric ecosystem across mobile app and digital platforms with one of our food retail clients.
CRM Strategy & Customer Lifecycle Management
• Develop and execute CRM strategies that drive app downloads, active user growth, customer retention, and lifetime value.
...
Plan, execute, and evaluate cross-channel engagement campaigns to drive App Downloads, Registrations, and Monthly Active Users (MAU).
Conceptualize and execute digital loyalty initiatives, gamification mechanics, and targeted push/in-app messaging to improve customer retention and feature utilization.
Map and optimize end-to-end customer lifecycle journeys within the app (Onboarding, Activation, Retention, and Win-back).
...
To develop and manage the Company’s product and commodity portfolio by sourcing the right products, negotiating competitive pricing, monitoring market trends, and ensuring Sales has competitive products and solutions to meet customer needs and achieve business objectives.
To evaluate new products based on market demand, customer requirements, sales opportunities and business potential.
To conduct market research and identify new products, commodities, applications and market opportunities that can support business growth.
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