Manage international shipment by liaising with supplier and forwarders for cargo readiness and shipment schedules.
Interface with internal/external freight forwarders, logistics providers, customs brokers, and other functional areas to coordinate incoming and outgoing shipment.
Able to handle Sea Freight Imp + Exp (FCL/LCL) and all shipment documents.
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Handle escalated guest issues and customer check in phone calls, including in-country and post-trip complaints providing practical and timely solutions to ensure satisfaction.
Lead the coordination with local travel suppliers to address complex or high-priority disruptions promptly.
Use Tourplan to recheck arrivals, pickups, customer details.
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