Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions. Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
...
Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
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