Attending and handling all daily operations needs from the customer care dept by managing the task needed on the booking team and ensure proper compliance is achieve during this time.
Replying to emails and handling incoming calls professionally and promptly.
Liaise with internal and external colleagues to ensure smooth workflow....
Customer Engagement: Welcome and greet customers warmly upon arrival, providing an exceptional shopping experience by assisting with personalized product recommendations, styling advice and trend insights.
Product Knowledge: Maintain in-depth knowledge of all CaryaZara products, including materials, sizes and fit, to confidently guide customers in their selections and answer detailed product-related questions.
Merchandising & Display: Assist in setting up, organizing and refreshing in-store displays regularly to ensure an attractive, on-brand presentation that highlights new arrivals, promotional items and seasonal collections....
Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service....
Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service....