Jobs
Companies
Forums
Customer Service Manager Jobs in Bandar Kuala Lumpur - September 2026 - Urgent Hiring
Showing 97 jobs results for
"customer service manager"
in Bandar Kuala Lumpur
Never miss any updates for Customer Service Manager jobs in Bandar Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products.
- Assess/evaluate and propose credit applications diligently. ...
Posted
6 days ago
Undisclosed
KL City
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products.
- Assess/evaluate and propose credit applications diligently. ...
Posted
a month ago
Undisclosed
KL City
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products.
- Assess/evaluate and propose credit applications diligently. ...
Posted
a month ago
Undisclosed
KL City
- Key Responsibilities
- Operations Management
- - Oversee daily Customer Service and Back Office operations. ...
Posted
6 days ago
Undisclosed
KL City
- KPI Delivery & Operations Management: Lead and monitor customer service KPIs (response time, connection rate, resolution rate, satisfaction, complaint rate). Ensure targets are met through goal setting, data review, and corrective actions.
- BPO Team Management: Manage outsourced customer service teams of 50+ members. Establish supplier evaluation and inspection mechanisms to balance service quality with operational cost.
- Complaint Risk Control: Handle escalated complaints, batch issues, and public sentiment risks. Collaborate with business teams for root cause analysis and corrective actions. Develop standardized SOPs to reduce complaint rates. ...
Posted
16 days ago
Public Mutual Berhad
Undisclosed
KL City
- To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
- To ensure prompt resolution of escalated enquiries/ complaints.
- To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time. ...
Posted
17 days ago
Undisclosed
KL City
- Manage and supervise the customer service teams to ensure they provide excellent customer service to all customers.
- Develop and implement customer service policies and procedures to improve the overall customer experience.
- Monitor customer service metrics and identify areas for improvement. Develop and execute plans to improve customer satisfaction and retention. ...
Posted
2 days ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
6 days ago
Undisclosed
KL City
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. ...
Posted
6 days ago
Undisclosed
WFH
KL City
- Online Gym and Wellbeing Studio.
Posted
6 days ago
Undisclosed
KL City
- Build and maintain strong relationships with assigned customer accounts to ensure their success with Nutanix technology.
- Act as the post-sales trusted advisor for 10-12 strategic customers, overseeing customer needs from deployment to adoption to long-term operation to expansion.
- Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively. ...
Posted
6 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
9 days ago
Undisclosed
KL City
- A global leader in smart electric vehicles and automotive innovation.
- Owns iconic brands including Geely Auto, ZEEKR, Volvo, Polestar, Lotus, and holds a 17% stake in Aston Martin.
- Boasts $100B+ in assets and employs 140,000+ people worldwide. ...
Posted
9 days ago
Undisclosed
KL City
- Key Responsibilities
- Operations Management
- - Oversee daily Customer Service and Back Office operations. ...
Posted
9 days ago
Undisclosed
KL City
- Oversee daily operations of the Lobby Lounge to ensure smooth service and profitability
- Maintain exceptional service standards in line with Shangri-La policies and brand expectations
- Lead, supervise, and motivate service staff, including scheduling, training, and performance management ...
Posted
9 days ago
Undisclosed
KL City
- Oversee and ensure the smooth daily operations of banquet functions and events.
- Maintain service quality, food and beverage standards, and cleanliness of assigned areas.
- Ensure company policies, procedures, and service standards are communicated and consistently followed by team members. ...
Posted
9 days ago
Undisclosed
KL City
- Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
- Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
- Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...
Posted
14 days ago
MYR4,500 - MYR7,000 Per Month
KL City
- Manage and maintain strong relationships with existing clients.
- Act as the main point of contact for key clients and handle their enquiries, feedback and concerns.
- Understand clients’ business needs and recommend suitable Shinjiru solutions. ...
Posted
14 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
18 days ago
Undisclosed
KL City
- Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
- Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
- Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...
Posted
21 days ago
Undisclosed
KL City
- handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- About Hytech
- Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. ...
Posted
21 days ago
Undisclosed
KL City
- Conduct branch and site visits as required.
- Monitor branch and RS performance on a daily, weekly, and monthly basis.
- Manage branch assets and operational records. ...
Posted
a month ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
a month ago
Undisclosed
WFH
KL City
- Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress.
- Hungry, Humble, Honest, with Heart.
Posted
a month ago
Undisclosed
KL City
- Oversee daily operations of the Lobby Lounge to ensure smooth service and profitability
- Maintain exceptional service standards in line with Shangri-La policies and brand expectations
- Lead, supervise, and motivate service staff, including scheduling, training, and performance management ...
Posted
a month ago
Undisclosed
KL City
- Set the standards, OKRs and operating rhythm for a proactive, performance-driven Customer Success team with clear ownership of Partner Success.
- Drive measurable improvements across Partner Success, product adoption and retention throughout the customer lifecycle.
- Build customer health, segmentation and intervention frameworks to identify risks and opportunities early. ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
KL City
- Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
- Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
- Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...
Posted
a month ago
Undisclosed
KL City
- Drive the development and execution of customer experience and digital initiatives, leveraging customer insights and business needs to deliver impactful solutions while ensuring alignment with organizational objectives.
- Lead and deliver customer experience and digital initiatives end-to-end, working with stakeholders and vendors to ensure successful implementation, risk management, and achievement of business objectives.
- Leverage customer feedback, journey analysis, and digital insights to identify improvement opportunities, drive customer-centric initiatives, and measure their impact on business outcomes. ...
Posted
4 days ago
Undisclosed
KL City
- Drive disciplined execution through Management Operating System (MOS) rigor.
- Develop and oversee regional KPIs, dashboards, and operating cadence.
- Improve speed, predictability, and quality of customer and product support. ...
Posted
12 hours ago
Browse Location:
Browse Company:
More Companies
Browse "customer service manager" Job By:
Browse "customer service manager" Job By:
More Industries