Customer service

Product Knowledge

Phone Skills ...

Our client is a SaaS-based B2B fintech enterprise, empowering Financial Institutions globally to make informed, real-time decisions. They specialize in dynamic credit decisioning, sophisticated analytics, seamless onboarding automation, rigorous due diligence, and comprehensive monitoring solutions.

Role:

Insurtech Customer Service Manager ...

Description

• Co-design our customer support processes and tooling with our COO to make your life easier and our customers happier

• Diagnose and solve technical and non-technical user problems, creating "wow" moments for our customers ...

Description

Responsibilities

• Line management of Support Team in Kuala Lumpur, managing their knowledge, ...

Responsibilities • Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. • Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members • Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. • Accountable for the team achievement of SLA targets, Customer Satisfaction, and other operational metrics. • Responsibility of improvement Efficiency and Effectiveness included automation and reducing a cost per ticket • Strategic communications included system health and support stats, sharing department news • Works with Regional Support Managers to develop and implement support processes, procedures and metrics according to business needs and best practice • Responsibility as point of escalation for complex customer support matters, while keeping the Customer at the forefront of all requests and advocate for the Customer’s needs at all times • Accountable for monitoring, reporting & follow up on reoccurring issues to ensure the source cause is resolved • Coordinate closely with other support managers globally on rota management and process alignment. • Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. • Works effectively in partnership with local management • Occasionally required to work after regular hours and or specific shifts, in line with the global business needs. Requirements • 3+ years of experience in managing Customer Support team of no less than 5 years in technology company • Technical background with 3+ years of experience in Technical/Application Support area. • Experience enforcing, monitoring and reporting on support

Job Responsibility

Position Overview:

We are looking for a dedicated and experienced Customer Service Manager to oversee all aspects of customer service within our homestay management operation. The successful candidate will lead a team of customer service representatives, ensuring that guests receive unparalleled support and assistance throughout their stay. This role requires strong leadership skills, exceptional communication abilities, and a passion for delivering exceptional hospitality experiences. ...

Communication Skill

Product Knowledge

Time Management ...

Career Opportunities: Manager, Customer Relations (20725)

Requisition ID

20725 ...

Job Title

Manager, Customer Relations

Reports To ...

Reports To

Senior Manager, Airlines Customer Relations

Role Purpose ...

Company Description

Based in the vibrant city of Kuala Lumpur, BMG is a premier provider of professional talent to clients in Singapore, specializing in sourcing top-tier Malaysian professionals across various industries. With a commitment to excellence and a deep understanding of both the Malaysian and Singaporean markets, we bridge the gap between talent and opportunity, facilitating seamless connections that drive success.

At BMG, we don't just stop at talent acquisition. We believe in nurturing a strong sense of community and collaboration, both within our network of professionals and among our esteemed clients. By fostering meaningful relationships and leveraging our extensive business connections, we help you unlock new opportunities and expand your reach in Malaysia and beyond. ...

We are looking for a motivated and experienced Customer Support Senior Manager to lead our customer support department. The Customer Support Senior Manager will be responsible for driving superior customer support to business partners and internal stakeholders through policies, procedures, and setting of goals. The person is required to have up-to-date knowledge on industry products and trends, and train staff accordingly.

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Job Responsibilities: ...

The Project Management Office (PMO) serves as a central hub for project oversight, governance, and support, ensuring that projects are executed effectively and aligned with business objectives.

Provide Strategic Support

- Aligning transformation objectives with overall GCFS strategy by classifying, selecting, and prioritizing (and, if necessary, terminating) projects. ...

Do you crave building something incredible from the ground up?

️

We are on the hunt for a superstar Customer Success Manager to lead the charge! You'll be the architect of our customer service team, crafting an experience that blows our clients away. This is not your average customer success role – we're looking for a leader who thrives on building something special. ...

Job Role Summary: Building and maintaining strong relationships with travel companies in the markets of Russia, CIS countries, and Eastern European countries, and identifying opportunities to maximize Embassy Alliance Travel sales revenue in the markets mentioned above, and growing the number of tourists visiting Malaysia. Required: - 4-year bachelor's degree in Tourism and Hospitality, or related major; master’s degree is highly appreciated - Knowledge of the travel industry, current market trends and economic factors in the Russian, CIS, Eastern European market - In-depth understanding of travel distribution technology (including connection with OTAs, GDSs, content, etc.), rate intelligence solutions and marketing technologies - A minimum of 7 years experience in tourism and hospitality and at least 3 years in a leadership/managerial role. - Must-have communication in both Russian and English; and preferably a 3rd language (e.g., German, Czech, Polish) - Strong and effective interpersonal skills, outstanding communication, and presentation skills. - Experience in SAMO/MasterTour operating system, automated sales systems, channel manager or other travel/hotel booking platforms. KEY RESPONSIBLITIES: - Develop and execute a detailed business and go-to-market plan, aligned to the commercial priorities for Russian, CIS and Eastern European travel companies and aligned to Embassy Alliance Travel portfolio - Establish, build, and maintain relationships with travel companies throughout Russia, CIS countries and Eastern Europe, positioning Embassy Alliance Travel as a preferred travel services provider and partner - Lead Embassy Alliance Travel’s engagement with travel companies, generate interest in solutions, and drive adoption of company solution portfolio with new and existing customers (including commercial negotiation and contract closure). Manage the sales pipeline and monthly sales forecast, as well as maintain real-time activity tracking. Meet and exceed targets on a monthly and quarterly basis - Understand the value of Embassy Alliance Travel products as well as competitive offerings and articulate Embassy Alliance Travel benefits in a manner meaningful to Malaysian hotels - Work with internal teams including Customer Success and Product Management to identify new areas of collaboration with Russian, CIS and Eastern European travel companies, to provide feedback to support evolution of our solutions and the launch of capabilities, and to ensure customer satisfaction.

Job Role Summary: Building and maintaining strong relationships with travel agents in the markets of Russia, CIS countries and identifying opportunities to maximize Embassy Alliance Travel sales revenue in the markets mentioned above and grow the number of student groups visiting Malaysia. CANDIDATE PROFILE Required: • Bachelor’s degree in travel and tourism, business management, or a related field (preferred), a master’s degree is highly appreciated • In-depth knowledge of Southeast Asia, including popular tourist destinations, activities, and cultural nuances • Knowledge of the travel and education industry, current market trends and economic factors in the Russian, CIS market • A minimum of 5 years’ experience in tourism and organizing children/students’ camps and with at least 3 years in a leadership/managerial role. • Must-have communication in both Russian and English; • Strong and effective interpersonal skills, outstanding communication, and presentation skills • Excellent organizational and time management abilities KEY RESPONSIBLITIES: • Develop and execute a detailed business and go-to-market plan, aligned to the commercial priorities for Russian, CIS travel and education companies and aligned to Embassy Alliance Travel portfolio • Establish, build, and maintain relationships with travel companies throughout Russia, CIS countries, positioning Embassy Alliance Travel as a preferred travel and education services provider and partner • Lead Embassy Alliance Travel’s engagement with travel companies, generate interest in solutions, and drive adoption of company solution portfolio with new and existing customers (including commercial negotiation and contract closure). Manage the sales pipeline and monthly sales forecast, as well as maintain real-time activity tracking. Manage summer camps and student groups from Russia and CIS countries. • Understand the value of Embassy Alliance Travel products as well as competitive offerings and articulate Embassy Alliance Travel benefits in a manner meaningful to Malaysian hotels, schools and universities. • Work with internal teams including Customer Success and Product Management to identify new areas of collaboration with Russian, CIS companies, to provide feedback to support evolution of our solutions and the launch of capabilities, and to ensure customer satisfaction.

Job Title: Assistant Manager - Customer SupportMinimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry

Location: Info park, Kakkanad, Kochi

Shift: Night Shift ...

Open Position: Business Development Manager

, Point of Sales (POS) & Customer Management System (CMS)

( ...

Company Background: IT Solution Service Provider Salary Range: Basic MYR14,000 – MYR20,000 Working Days: Mon - Fri Location: PJ Benefit: -13th month salary - Medical benefit, vision benefit, dental benefit, attendance benefit, Gym benefit and etc Job Overview As an Engineering Manager, you will lead and mentor a team of skilled engineers, driving the successful execution of engineering projects aligned with organizational goals. Your role involves planning, coordinating, and ensuring the delivery of high-quality products. You will foster a culture of innovation and collaboration while promoting the team's professional growth. With your technical expertise and leadership, you will inspire excellence and drive impactful results. Responsibilities and Duties Lead and manage a team of engineers, providing guidance and mentorship. Collaborate with stakeholders to define project requirements and deliverables. Oversee project execution, adhering to best practices and standards. Drive continuous improvement and stay updated with industry trends. Foster a positive and inclusive work environment. Requirement Bachelor's or Master's degree in Engineering, Computer Science, or related field. Proven experience in software engineering and project delivery. Previous leadership or management experience. Strong technical background and proficiency in software development. Excellent communication and problem-solving skills.

Key Accountabilities

Be the authority on template solutions within the functional area and participate in design authorities.

For approved demand, understand business requirements and complex business processes and scenarios and translate / break these down into a simplified set of requirements for which solutions can be investigated. ...

Job Description

Lead and develop the Customer Service and Contact Centre (Careline) team in Mah Sing, to deliver best-in-class after-sales customer service with the objective of driving sustainability in business through Customer Satisfaction and Delight

Stay abreast of the latest developments and standards in the customer service and contact centre space, and to ensure that Mah Sing’s practices are inline with best practices and service standards in the industry. ...

Responsibilities:

Establish, align and prioritize the product and business requirements by working closely with the Business stakeholders in all markets in order to meet the business strategy and objectives established in the Project Charter for all 6 markets.

Keep stakeholders in all markets involved by gathering input and communicating progress. ...

Job Title: Assistant CD Manager, Watsons & Aeon Wellness

Location: Malaysia

The Purpose of Role: ...

Responsibilities:

Drive and manage the technical implementation of a new Regional Cards Platform (RCP) for Group Cards in Malaysia, Singapore, Brunei, Philippines, Cambodia & Indonesia.

To manage the scoping, assessing & documentation of the existing technical functionalities available within the existing systems e.g. CardLink, SemaCard & Base24 for Malaysia, Singapore, Brunei, Philippines, Cambodia & Indonesia. ...