Champions service performance within the branch (queue management, complaint handling, customer experience).
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
Champions service performance within the branch (queue management, complaint handling, customer experience).
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
Attends to servicing requests, enquiries, feedback and complaints from customers and field force members and follow through for effective resolution.
Supervises subordinates and ensuring compliance with Quality Objectives, Service Service Turnaround Time (TAT), Organisational's Policies and Guidelines and Branch Operating Guide (BOG).
Provides training to staff and field force members in new procedures, guidelines and product knowledge.
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