Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Responsible to lead the Customer Service team for the smooth and efficient management of all services. This includes compliance to local and regulatory requirements, plan and implement schedules to monitor team’s efficiency. Train and coach team members, conduct briefing sessions for the sales team when required
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships. Accountable for overseeing service delivery.
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;