Manage and interact with patients through various communication channels such as phone calls, email, WhatsApp, Google Pages, and social media (Facebook, Instagram, TikTok, etc).
Provide accurate, clear, and complete information using the appropriate methods and tools.
Schedule patient appointments based on the Doctor’s availability in the DA system.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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