Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Accurately enter all order information into the system for timely and error-free processing
Conduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarification
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Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
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Handle high-volume inbound calls from Tune Talk customers.
Assist customers with enquiries related to Mobile plans and services, SIM cards and activation, Account-related enquiries, Top-up and payment issues, Billing enquiries, Network and connectivity issues, Promotions and service information
Listen actively to customers and identify their concerns.
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Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
On demand teams manage changes or expediting needed based on ESM tickets received.
Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards.
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Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.
Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.
Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.
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Respond promptly and professionally to customer enquiries via WhatsApp, social media, live chat, marketplace chat, phone calls, and email
Assist customers with order placements, payment verification, delivery tracking, product enquiries, exchanges, returns, refunds, and after-sales support
Handle customer complaints professionally and provide effective solutions to ensure customer satisfaction
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Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information.
Maintain clear and proactive communication with customers throughout the enquiry and order process.
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