Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
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Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Bachelors or Master Degree or University Degree or equivalent.
Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Perform day-to-day administrative duties which include but are not limited to invoicing, taking appointments, attending customers and preparing reports
Maintain and upkeep an effective data filing system
To assist in the issuance of Purchase Orders, receipts for deposit, service vouchers
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Customer Service & Transactions – Provide professional face-to-face service to customers by processing financial transactions, including money transfers, money orders, bill payments, and other Ria products. Handle inquiries courteously and assist with service information, transaction follow-ups, and cancellations.
Compliance & Data Accuracy – Verify and enter customer details with accuracy, ensuring full compliance with company policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations. Remain vigilant against suspicious or fraudulent activities and report potential risks immediately.
Cash Handling & Reconciliation – Ensure accurate handling of all cash transactions by balancing the register daily, securing and bank in to designated bank account as required, and maintaining complete, organized transaction records in line with audit and compliance standards.
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Customer Service & Transactions – Provide professional face-to-face service to customers by processing financial transactions, including money transfers, money orders, bill payments, and other Ria products. Handle inquiries courteously and assist with service information, transaction follow-ups, and cancellations.
Compliance & Data Accuracy – Verify and enter customer details with accuracy, ensuring full compliance with company policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations. Remain vigilant against suspicious or fraudulent activities and report potential risks immediately.
Cash Handling & Reconciliation – Ensure accurate handling of all cash transactions by balancing the register daily, securing and bank in to designated bank account as required, and maintaining complete, organized transaction records in line with audit and compliance standards.
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Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
Support Sales team in term of PO processing, BOM, quotation, D/O invoice, phone calls, email data entry into SAP.
Support daily operations by communicate well with internal department (QA, Store, Logistics, Planner & Production) to ensure smooth whole order & delivery process.
Detail & close monitoring in all shipment process.
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Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution.
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