Responsible for overall Customer Service functions. Receive customer or sales representative Principles inquiries regarding the company’s products and/or services.
Review inquiry and research to obtain necessary information from policies, procedures, and other documentation.
Coordinate problem resolution with appropriate department(s).
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Customer Enquiries: Handle customer enquiries through various channels (Email/Fax/Phone/Walk-in). Prepare and send quotations, ensuring they are accurate and timely.
Project Management: Handle and manage customer projects from inception to delivery. Liaise with customers for price negotiations, obtaining necessary approvals from Sales and Production Managers. Prepare parts costing based on customer specifications and reply within 48 hours.
Reporting and Documentation: Prepare various reports (RFQ report, sales report, month-end closing) and update internal systems with correct specifications and pricing. Ensure documentation is complete and filed appropriately.
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