Spearhead the acquisition and management of SME segment deposits, with a particular focus on investment products, to drive growth and enhance market positioning.
Develop and implement strategies to acquire new SME accounts while strategically growing existing accounts to meet the growth targets set by management.
Achieve targets/KPIs primarily for Non-Individual Deposits, followed by Individual Deposits (CASATIA & Non-CASATIA).
...
Own technical relationship and outcomes for a portfolio of enterprise customers, acting as the primary technical point-of-contact for ongoing success and support coordination.
Identify, manage, and drive resolution of critical technical issues (escalations) and customer-impacting risks; coordinate necessary support activities across Platform9 Support, Engineering, Product, and partner/3rd-party vendors in multi-vendor environments.
Monitor and manage open cases during business hours; ensure clear prioritization, timely updates, and strong issue hygiene (repro steps, logs, timelines, customer impact, and workaround status).
...