As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Responsible to develops & administers training programs for employees & customers.
Responsible to creates training content that related to customer needs and requirements.
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We are offering an opportunity to all fresh graduates and undergrads to intern with us. Talents will be exposed to hands-on experience by working alongside with a dynamic and supportive team.
To prepare project documents including preliminary design such as drawings and layouts, technical specifications, project calculations and other relevant documents.
Assist to compile documents and keep track of all project related paperwork.
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Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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