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Customer Support Specialist Jobs in Federal Territory - September 2026 - Urgent Hiring
Showing 5 jobs results for
"customer support specialist"
in Federal Territory
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Undisclosed
KL City
- Customer Resolution Operations
- Lead the daily operations of the Customer Resolution team across all supported Monee products.
- Ensure timely investigation and resolution of complex customer enquiries, escalations and service requests. ...
Posted
21 days ago
Undisclosed
KL City
- Customer Resolution Operations
- Lead the daily operations of the Customer Resolution team across all supported Monee products.
- Ensure timely investigation and resolution of complex customer enquiries, escalations and service requests. ...
Posted
a day ago
Undisclosed
KL City
- Quality Governance & Oversight
- Lead the execution of the Customer Service Quality Assurance Framework, ensuring consistency, fairness, and adherence to approved quality standards.
- Oversee quality monitoring activities, calibration exercises, appeals and quality governance processes. ...
Posted
21 days ago
Undisclosed
KL City
- Team Leadership & People Management
- Lead, coach, and supervise a team of senior customer service agents to achieve daily operational targets and KPIs.
- Monitor individual and team performance, providing regular feedback, coaching, and development plans. ...
Posted
21 days ago
Undisclosed
KL City
- Quality Assurance Reviews: Conduct regular quality audits on customer interactions to ensure compliance with SOPs, communication standards, and solution accuracy. Provide structured coaching using established frameworks to drive agent performance improvement.
- Quality Framework & Governance: Maintain and enhance QA frameworks including scorecards, coaching approaches, and audit standards to ensure consistency, fairness, and continuous improvement across teams.
- Reporting & Insights: Prepare concise, data-driven reports to highlight performance trends, gaps, and risks. Communicate actionable recommendations to stakeholders and track the effectiveness of implemented actions. ...
Posted
20 days ago
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