Support regional advertising measurement projects across branding and performance use cases, working closely with COE members and cross-functional partners
Analyze and synthesize data from multiple studies, markets, advertisers, or industries to identify trends, benchmarks, and actionable insights
Assist with the development of meta-analyses, custom research, product validation studies, and other strategic measurement initiatives
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Data analysis and reporting support the setup and maintenance of daily operation dashboards and reports covering SLAs such as quality, efficiency, output and utilization. Analyze abnormal metrics (e.g. root causes of fluctuations, trend changes) and provide data insights to project leaders.
Process and tool optimization leverage internal tools including SQL and Feishu Base to streamline and automate repetitive manual workflows (e.g. automated data extraction, report refresh, alert notifications) based on real business scenarios. Help organize and optimize team documents, SOPs, templates and trackers to improve knowledge accumulation and reusability.
Supplier performance management and platform support assist in collecting and consolidating supplier performance data; participate in supplier evaluation, cost review and settlement data reconciliation. Support platform operation by managing permissions, accounts and basic configurations.
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Collect, clean, and analyze large datasets to uncover trends, patterns, and actionable insights
Design, build, and maintain dashboards and data tables to monitor key operational metrics, including volume, SLA, AHT, quality, capacity, backlog, and efficiency.
Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations
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Assist the team in customer service business budget planning, including data collection, collation and analysis, support budget formulation, tracking and adjustment, and ensure that the budget is aligned with business objectives.
Participate in the construction of customer service business data automation, assist in building and optimizing automated reports and data tools, reduce manual statistical work, and improve data processing efficiency.
Collect and analyze operational data related to customer service business, output basic analysis reports, and extract key information.
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Data analysis and reporting support the setup and maintenance of daily operation dashboards and reports covering SLAs such as quality, efficiency, output and utilization. Analyze abnormal metrics (e.g. root causes of fluctuations, trend changes) and provide data insights to project leaders.
Process and tool optimization leverage internal tools including SQL and Feishu Base to streamline and automate repetitive manual workflows (e.g. automated data extraction, report refresh, alert notifications) based on real business scenarios. Help organize and optimize team documents, SOPs, templates and trackers to improve knowledge accumulation and reusability.
Supplier performance management and platform support assist in collecting and consolidating supplier performance data; participate in supplier evaluation, cost review and settlement data reconciliation. Support platform operation by managing permissions, accounts and basic configurations.
...
Collect, clean, and analyze large datasets to uncover trends, patterns, and actionable insights
Design, build, and maintain dashboards and data tables to monitor key operational metrics, including volume, SLA, AHT, quality, capacity, backlog, and efficiency.
Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations
...
Support regional advertising measurement projects across branding and performance use cases, working closely with COE members and cross-functional partners
Analyze and synthesize data from multiple studies, markets, advertisers, or industries to identify trends, benchmarks, and actionable insights
Assist with the development of meta-analyses, custom research, product validation studies, and other strategic measurement initiatives
...
Monitor key performance metrics, building robust reporting models for effective tracking, evaluation, and continuous improvement.
Conduct deep-dive RCA for fraud metric anomalies, collaborate with product/algo/engineering teams to optimize detection mechanism, and deliver actionable mitigation actions.
Leverage AI tools to build scalable data assets to facilitate monitoring and analytics.
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Analyze large-scale carrier, order, and merchant data to identify abnormal patterns and uncover emerging logistics fraud signals. Transform complex datasets into actionable insights that support risk detection and strategy development.
Analyze large-scale carrier, order, and merchant data to identify abnormal patterns and uncover emerging logistics fraud signals. Transform complex datasets into actionable insights that support risk detection and strategy development.
Monitor key performance metrics, building robust reporting models for effective tracking, evaluation, and continuous improvement.
Conduct deep-dive RCA for fraud metric anomalies, collaborate with product/algo/engineering teams to optimize detection mechanism, and deliver actionable mitigation actions.
Leverage AI tools to build scalable data assets to facilitate monitoring and analytics.
...